Basic conditions for Efficiency
Efficiency is determined by a combination of technology and people
within an organisation with its corresponding culture, structure and processes.
Did you know...
In
80%
of businesses not all processes have been written down and/or are well-known?
In
90%
of businesses the efficiency expectations with respect to individual employees have not been clearly defined?
70%
of people do not have the necessary competencies to do their job efficiently?
45%
of people are not trained to use the available software tools effectively?
In
45%
of businesses the management has little faith in the efficiency of its workers?
Just
15%
of businesses measure the efficiency of administrative departments?
Increasing efficiency = Increasing satisfaction
Where are you on the Efficiency-Satisfaction barometer?
Happy employees
Minor frustrations
Staff wastage
?
Happy customers
Loss of customers
Click here to find out about the basic conditions for efficiency
- Expectations with regard to employees are clearly defined and communicated
- People have the necessary competencies
- Management has faith in the employees
- The (internal) organisation is customer-focussed
- People are held accountable for their performances
- Results are measured with respect to objective criteria
- People have the necessary tools and know how to use them
